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Web Design & Customer Interaction – Where to Draw the Line

It often becomes important to understand clearly what is more important for a business – the conversions and profits, or how the business owner (your client) feels about the design. This is a crucial point, and makes a huge difference in the results that you finally offer your client.


As an Orange County website design company, we regularly come across clients who want a website for their business. The right website design requires us to consider a number of different points. We consider the characteristics of the targeted market the most important amongst all such factors, as it is the consumers for whom the website is being built.

In other words, the website should be clearly directed towards creating a good impression and an interest in the minds of the consumers and clients of the business that we are working for, driving them towards the call to action in the most powerful way. You should never forget that the clients and the consumers are the ones who provide businesses the profits at the end of the day!

While we are working with website design, Orange County companies react in various different ways. Some of our clients let us do the market research, plan the Orange County internet marketing strategies for them, and finally suggest a powerful and conversion driven website design for their business.

Other clients may have already planned out something for the website that they want from us. While this may seem to make our job easier, it may backfire at times as well. As a website design company, you are bound to come across clients who may not always be clear about the consumer base their business deals with.

In other words, they may have a design that they feel is good for their website, and it may become a tough task to make them understand the importance of a target market driven web design. This sometimes requires a great deal of negotiation. But finally the customer is always right. It is just a matter of understanding who the customer is in every scenario – your client, or in the bigger picture, the final consumers!

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Sudeep Banerjee

Written by

Sudeep Banerjee is the Founder & President of B3NET Inc., the leading Orange County Web Development firm, since 1999 in California. He is a forward thinking leader with expertise in Digital Marketing, Web Design and Mobile Application Development and Amazon Sales Consulting. He is an author, speaker and a consultant with 28 years of experience. He loves to play Basketball and Golf.